Help and support
Contact us
Stuck, or have a question? Email [email protected] and tell us your studio’s name, what you were trying to do and what happened instead. Please leave out passwords, card numbers and clients’ health details.
Email supportBookings
Where do I find my booking link?
It’s in the sidebar and at the top of your Calendar. Share it anywhere you like, or add a button or booking form to your own website.
Why can’t clients see any times?
Clients can only book when a therapist who offers that service is working. Check that the service is active, and that a therapist under Team offers it and has weekly hours. Time off, your minimum notice and how far ahead clients can book also limit which times show.
How do I change or cancel an appointment?
Click it on your Calendar. From there you can check the client in, complete the visit, edit or cancel the appointment, or mark a no-show. To add one yourself, use New appointment.
Where did my setup steps go?
If you skipped them, you can bring them back with Show the setup steps again in Settings.
Emails and texts
A client didn’t get their email. What should I check?
Make sure the appointment has the right email address and that client emails are ticked under Emails and texts. Then ask the client to check their spam folder. If it still doesn’t arrive, email us with the time of the appointment.
A therapist isn’t getting booking emails. What should I check?
Add their email address under Team, and make sure therapist emails are ticked under Emails and texts.
How do I turn on text messages?
Start under Emails and texts. You’ll need your legal business name, business type, EIN, address and a contact person. It takes a few minutes to fill in, then US carriers review it, usually in one to five business days. We’ll email you when it’s live. Businesses without an EIN can’t register yet.
Why didn’t a client get a text?
Clients get one text, their booking confirmation. Reminders, changes and cancellations go by email. They only get it if they agreed to texts when booking, haven’t replied STOP, and client texts are on under Emails and texts. Between 9 PM and 8 AM, most texts wait until morning. If your studio reaches its monthly limit (500 on Solo, 2,000 on Unlimited), texts stop until the next month and emails still go out.
Team and gift cards
How do I give a therapist a login?
Invite them under Team, in Logins. Each invite link works once and lasts 7 days, and New link replaces an old one. Therapists sign in at the team sign-in page and see only their own schedule and hours.
Why can’t I add another therapist?
The Solo plan includes one active therapist. To add more, switch to Unlimited under Manage billing in Settings.
How do I sell gift cards online?
Connect your own Stripe account under Gift cards, in Online sales. Stripe takes its card fees from your account.
Your account and billing
I forgot my password.
Ask for a reset link and we’ll email it to you. Therapists can reset theirs the same way.
How do I change my card or plan, see invoices, or cancel?
Open Settings, go to Billing, and choose Manage billing.
My payment failed or my subscription ended. What happens?
If a payment fails, you keep full access while Stripe tries again, and a banner asks for a new card. If your subscription ends, you’ll see a renewal screen when you sign in and your online booking pauses, though clients can still open the appointment links they already have. Nothing is deleted, and renewing brings everything back.